We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can follow the steps on our Request a Return page. Please note that returns must be sent to the correct warehouse based on the origin of your delivery, either Germany or Poland.
Germany returns address
Lascal GmbH
Birkenring 25
23795 Bad Segeberg
Germany
HRB 21094 KI
Poland returns address
Name: Snibbs Magazyn E1
Street: ul. 28 Czerwca 1956r.
Street Number: 390
Postal code: 61-441
City: Poznan
Country: Poland
Please carefully check the origin of your delivery and return the item to the correct warehouse address. Returns sent to the wrong warehouse will not be accepted. If you are unsure which warehouse your order was shipped from, please contact us at support@lascal.net before sending your return.
Please note: The cost of return shipping is the responsibility of the customer. You must arrange and pay for the return shipment directly with your chosen carrier. Lascal does not provide pre-paid labels or free returns.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@lascal.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lascal.net.